Cancellations and refunds
Cancel whenever you like, from your own dashboard, without writing to anybody.
Last updated 24 September 2026
Cancelling
A subscription is monthly and you may cancel at any time. There is no notice period, no cancellation fee, and no retention offer to sit through. The service continues until the end of the month you have already paid for, and then stops.
During a trial
Lite starts with 7 free days (14 if you arrived on another household's referral link). Cancel before the trial ends and you are charged nothing at all. We will not take a payment on the last day of a trial without having emailed you first.
Pro has no free trial, because a Pro session runs a real computer on hardware we pay for from the first day. The 7-day guarantee below applies to it instead.
Refunds
- Within 7 days of your first charge — write to us and we refund it in full, no questions and no conditions.
- After that — cancelling stops the next charge. The month already paid for runs to its end and is not normally refunded, because you have had the service for it.
- If the service was substantially unavailable, or if we suspended your account, or if we charged you after you cancelled — we refund the affected month in full. Tell us and we will not argue about it.
- If a child profile could not be used because we had not yet verified you as their parent, and you did not get what you paid for as a result — full refund.
How a refund reaches you
Refunds go back to the payment method they came from. Once we have approved one it is submitted the same working day; how long it takes to appear is up to your bank, and is usually five to seven working days. We will email you when it has been sent.
How to ask
Email hello@kidspc.online from the address the subscription is under, or use the contact page. Say what you want refunded. You do not need to explain why.
Today
No payment processing is connected to this service yet, so nobody has been charged and there is nothing to refund. This page describes what will happen from the day that changes, and it is published now so that it is not written after the first disagreement.
Anything here that is unclear is our fault, not yours. Write to hello@kidspc.online or use the contact page, and a person will answer.